…Gasp! Marketing Agency Discuss Partnering with Porter Garland Since 2012
In the fast-paced world of business, choosing the right accountant can make a significant difference. For many business owners, the relationship with their accountant goes beyond simply balancing books – it’s about trust, guidance and shared values. In this case study, we delve into the long-standing partnership between one of our valued clients, …Gasp! marketing agency and Porter Garland – a collaboration that has spanned over a decade.
Why Choose Porter Garland?
…Gasp!’s journey with Porter Garland began in 2012, when they were referred to us by a trusted family member who had worked with our firm for many years. From the outset, the nurturing approach of Thomas, who has been a partner for over 15 years, stood out. …Gasp! shared, “We’ve very much appreciated the nurturing style of Thomas, guiding our decisions as the business has grown and navigated challenges.” This personalised attention, combined with the unwavering commitment to putting our clients’ best interests first, has been a cornerstone of this partnership.
…Gasp! continued, “All members of the team are experienced, knowledgeable and friendly and are always willing to help.” This comprehensive support has been a key factor in their decision to stay with us for over a decade.
Going Above and Beyond: A Client-Centered Approach
At Porter Garland, we pride ourselves on delivering not only exceptional accounting services but also proactive support that goes beyond expectations. One example …Gasp! highlighted was when Thomas stepped in to assist with a major staffing decision.
“Thomas helped us find, interview and secure a new bookkeeper when we decided to move from an outsourced firm to an in-house person,” they went on to say: “this level of assistance, which included crafting the job ad, selecting a platform and conducting interviews, was crucial at a time when we needed guidance in an area beyond typical accounting services.” The end result? “I’m pleased to say our new bookkeeper is phenomenal!”
The Importance of a Knowledgeable Team
When asked to rate the key factors in the success of our collaboration, …Gasp! emphasised the importance of knowledge and experience.
“Knowledge and experience,” they noted, “are the most important elements for us, followed by saving money and the overall strength of the team.” The value of expertise in navigating complex financial and business decisions cannot be overstated, and …Gasp! know they can rely on us to provide the right answers at the right time.
Availability and reliability were also highlighted as crucial to the ongoing success of our partnership. They said: “Thomas has always been available when we needed him and his reliability has been key to helping us make critical decisions in a timely manner.” The opportunity to have regular touch points including annual pre financial year end reviews with up to date management information has really benefited …Gasp!.
The Verdict: Always Exceeding Expectations
When it comes to value for money, meeting deadlines and overall satisfaction, …Gasp!’s feedback has been clear: “Always,” they said, when asked if we met expectations. The consistent high quality of our service is a testament to our team’s dedication to delivering results that exceed our clients’ needs.
Although our client has not yet had the opportunity to recommend us directly to others, they shared, “I 100% would recommend Porter Garland.” The trust and satisfaction built over the years have made us a dependable partner for the growth and success of their business.
What’s Next? Looking to the Future
As our partnership continues to thrive, we look forward to supporting …Gasp!’s ongoing success. We are always open to feedback and improvements and, in this case, …Gasp! simply said, “No” when asked if there was anything we could do better. This speaks volumes about the strength of our relationship and the impact of the work we’ve done together.
A Collaborative Effort
This case study highlights the importance of a collaborative approach, where both parties work together as a team. While Thomas has been a key player in this partnership, the success of the relationship is also attributed to the entire Porter Garland team, whose experience, reliability, and support continue to foster long-term business success.
If you’re looking for an accounting firm that truly understands your needs, offers personalised service and goes the extra mile to help your business thrive, do give us a call on 01276 674870