At Porter Garland, we’re fortunate to work with clients who stay with us for many years. Some come to us for a specific service, such as a tax return or annual accounts, and over time discover that we can support them with much more.
Our clients’ reviews often highlight the things we believe matter most: knowledgeable advice, clear communication, responsiveness and a personal service.
But perhaps more importantly, they tell us that they value having an accountant they can turn to when they need help.
“Quick, clear and easy to deal with”
One recent client, Stuart, praised Justine after she helped resolve an unexpected tax underpayment:
“She identified why I had an unexpected underpayment, explained it clearly, and took it up with HMRC directly to get my tax code corrected so it doesn’t happen again.”
He summed up his experience simply:
“Quick, clear and easy to deal with. Highly recommended.”
This is a good example of how our personal tax service can be about much more than completing a Self Assessment tax return. We can also help with HMRC correspondence, tax codes and understanding unexpected tax bills, as well as looking at wider personal tax-planning opportunities.
If you already use us for your tax return, it may be worth asking whether there are other areas of your personal finances where we could help.
“Never once did I feel rushed”
For Dorothy, it was the personal side of the service that stood out after three years with Porter Garland:
“I could not be happier with the service provided. Thank you Nikki not only for your professionalism, but your ability to make me feel at ease, never once did I feel rushed in your company.”
That approachable relationship is something we aim to provide across all of our services.
Whether you need help with personal tax, business accounts, tax planning, bookkeeping, payroll or VAT, having someone you can comfortably pick up the phone and speak to can make a significant difference.
“Knowledgeable, approachable and proactive”
For growing businesses, the role of an accountant can extend well beyond producing annual accounts.
Mike, whose business has worked with Thomas and the Porter Garland team, highlighted the support they received with their accounting requirements and VAT registration:
“They have been incredibly supportive and extremely helpful with our accounting requirements as well as guiding us through, and handling our registration for VAT, very smoothly.”
He also highlighted the value of having ongoing advice:
“It feels so reassuring to have Thomas’s insight and advice on hand to help us navigate the demands of running a new business.”
And his description of the type of accountant he was looking for is something we think resonates with many business owners:
“A knowledgeable, approachable and proactive accounting practice.”
If your business is growing, there may be more ways we can support you — from bookkeeping and management accounts to VAT, payroll, business tax and wider business advice.
“Clear and concise advice”
Good communication is another recurring theme in our reviews.
Pierre, in his first year with Porter Garland, praised Amanda Williams and the team for:
“delivering clear and concise advice and giving the required support to file the right documents at the right time.”
He described the service as:
“Excellent service, no hesitation in giving five stars.”
For us, this highlights the value of having a team that can help keep your financial responsibilities on track — rather than leaving you to work out what needs to be done and when.
“Very professional and knowledgeable”
Tax doesn’t have to be complicated or stressful.
Rajh described his experience of using Porter Garland for personal tax simply as:
“Very professional and knowledgeable. Made personal tax painless!”
And another client, Bev, highlighted how we made completing her Self Assessment straightforward:
“Really clear and accurate about the documents I needed to provide, making it very simple.”
If you currently use us for your annual tax return, don’t assume that’s where our support has to stop. We can also discuss tax planning and other areas of your financial affairs to make sure your arrangements continue to work for you.
Supporting clients for the long term
Perhaps one of the strongest endorsements comes from our longest-standing relationships.
One client described Porter Garland as the:
“’guiding light’ of my business’s financial and tax affairs for almost 25 years.”
They went on to describe us as:
“Unreservedly dependable, available, supportive, and contributory to the success of our business.”
Another long-standing client told us that:
“I have been with Porter Garland for some years and now the whole family uses them!”
That’s the kind of relationship we’re proud to build — one that can develop as your circumstances, family and business change.
Are you making full use of your accountant?
The feedback from our clients tells us that they value more than simply having their accounts or tax return completed.
They value having someone to ask, someone who explains things clearly and someone who understands their circumstances.
That’s why, if you’re already a Porter Garland client, it may be worth asking us:
“Is there anything else you could be helping me with?”
Perhaps you currently use us for your personal tax return but haven’t discussed tax planning.
Perhaps we prepare your annual accounts but you still manage your bookkeeping, payroll or VAT yourself.
Perhaps your business has grown and you would benefit from more regular management information or financial advice.
Or perhaps your circumstances have changed and you simply want to know whether there are other services that could make your financial affairs easier to manage.
We’re already familiar with you and your circumstances — so why not make use of that relationship?
Speak to the Porter Garland team to find out how we could support you further.
Get in touch with Porter Garland today to arrange a conversation about your business and where you want to take it next. To book a discovery call, click this link: https://bit.ly/3SKEuU5.